 |
|
|
All personal information given to us will be kept strictly confidential and will not be shared.
HOW TO MAKE A PURCHASE
You may make an order by email at [email protected]
We cash and PayPal ( for PayPal, you may pay by credit or checking account; no need to register if using credit)
ORDER FULFILLMENT
We will ship all available items within 1 business day (24 hours) of receiving verification of your payment. Our system emails your order receipt as soon as your online order is complete. Shipping times vary by location.
Please note that some items may not be in-stock and available for immediate shipment. We will notify you of back-ordered products and hold your order until all products are available. At this point, you would have the option to cancel your order for a full refund.
Out of stock items ship as soon as they become available (within approx. 7 business days). Weekends and holidays do not count as business days.
INTERNATIONAL ORDERS
We use Canada Post for International shipping to ship outside of Canada, on request we may use other carriers for priority shipments but at buyers expense.
International Shipments:
International Shipments must clear customs. The rules and requirements for customs clearance vary by country. It is the customer’s responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.
SALES & RETURN POLICY
EXCHANGES
All sales are final due to the nature of our product. No refunds.
Incorrect or defective items may be exchanged if they are in their original, unaltered package. Replacement items will be shipped as soon as the original item is returned. Due to the personal nature of hair products, we adhere to a strict policy with regard to exchanges.
Check the item(s) you are sending us for exchange. If the item is not in a condition that you would accept as NEW, it should NOT be sent to us for exchange.
IF THE ITEM IS REMOVED AND HANDLED, WE WILL NOT ACCEPT IT FOR EXCHANGE. Handling includes combing, brushing, washing, dying, curling, braiding, spraying, wearing, etc. If such an item is returned to us, the item will be held for 10 days pending the customer's payment of shipping charges to have it returned to them.
We must be able to confirm receipt of item(s) sent to us for exchange. We recommend you use a shipping service with and will not reimburse your return shipping costs except in the case of our mis-shipment. We will gladly exchange or issue a full refund for any item shipped in error. Please read the special terms of sale for international shipments.
IMPORTANT NOTE
According to the federal law, you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We will not accept any merchandise that has been handled (brushed, combed, picked, cut, or washed) in any way. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law.
RESTOCKING FEES/EXCHANGE SHIPMENTS
A 15% restocking fee and shipping charges apply to all exchanges. If the sale price of the item being returned is greater than the item requested, we will apply the difference in price toward shipping cost.
FAILED DELIVERIES/REFUSED SHIPMENTS/INCORRECT SHIPPING ADDRESS:
Your order will normally be shipped via Canada Post to the address you provide. Tracking numbers are normally sent to your email address as soon as we receive them from our warehouse. If you do not receive a tracking number, please let us know. Use this number to track your package in transit.
Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Extra delivery fees will apply if you provide the incorrect address.
To ensure that you get your order, all packages must be signed for at the time of delivery. If a product is not received, a notice of their attempts to deliver at the delivery address will be given so that you may telephone for pick-up or to arrange an alternate delivery. It is the customer's responsibility to arrange for package pick-up if necessary.
NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
MISTAKES & DELAYS
If there are mistakes and delays from our end, we will do our best to correct them. If we shipped the wrong item or something is missing, we will re-ship it at our expense using the same method of shipping. Please notify us of any incorrect or missing items within 7 days after receipt of your shipment. We recommend placing your order in advance to allow for unanticipated delays.
|
|
|
|
